Dot Journal Support

Contact Us

For questions, feedback, or support requests, please email us at:

dot-journal@raycar.net

We typically respond within 48 hours.


Frequently Asked Questions

General

Q: Where is my data stored?

A: All your data is stored locally on your device. Nothing is sent to external servers. If you enable iCloud sync, your data is stored in your personal iCloud account.

Q: Is my journal private?

A: Yes. Your data never leaves your device unless you choose to sync via iCloud. We don't collect any personal information or usage analytics.

Q: Can I protect my journal with Face ID?

A: Yes. Go to Settings and enable Face ID lock to require authentication when opening the app.


Data & Sync

Q: How do I sync between devices?

A: Enable iCloud sync in Settings. Your data will automatically sync across all devices signed into the same iCloud account.

Q: How do I export my data?

A: Go to Settings → Export Data. You can export in JSON, CSV, or Markdown format.

Q: What happens if I delete the app?

A: All local data is deleted when you uninstall the app. If you have iCloud sync enabled, your data remains in iCloud and will restore when you reinstall.


Apple Watch

Q: How do I set up the Apple Watch app?

A: The Watch app installs automatically when you install Dot Journal on your paired iPhone. Open the Watch app on your iPhone to verify it's installed.

Q: Can I use the Watch app offline?

A: Yes. The Watch app works offline and syncs with your iPhone when connected.

Q: Why aren't my tasks showing on the Watch?

A: Ensure your Watch is paired and connected to your iPhone. Open Dot Journal on your iPhone to trigger a sync.


Habits & Moods

Q: How do streaks work?

A: Streaks count consecutive days you complete a habit. Missing a day resets the streak to zero.

Q: Can I track habits weekly instead of daily?

A: Yes. When creating a habit, you can set custom frequency options.


Troubleshooting

Q: The app is running slowly

A: Try closing and reopening the app. If issues persist, restart your device.

Q: My data disappeared

A: If you have iCloud sync enabled, check your internet connection and wait for sync to complete. If data is still missing, contact support.


App Information

Version: 1.0.0

Developer: Hong Chi Law

Feedback

We'd love to hear from you! If you have feature requests or suggestions, please email us at dot-journal@raycar.net.

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